Like our in-store customer service people, this online customer service area is a valuable information resource when purchasing outdoor furniture from On The Deck.

Custom ordering calendar and information
If you’re planning on ordering custom outdoor furniture, it’s essential to plan ahead. Typically we need 6- to 8-weeks’ lead time, but that varies according to the manufacturer. Just give us a call at 262-567-1155, and we’ll be glad to help you figure it all out. In the meantime, please use the following benchmarks as a general guideline:

• If you need it by Memorial Day – order by late March.
• If you need it for a graduation party – order by early April.
• If you need it by the 4th of July – order by early May.

Our delivery range
We can deliver our fine products as far north as Sheboygan, south to the Illinois border, west to Madison, and east to Lake Michigan. Call us at 262-567-1155 to get specific delivery information for your area.

Warranties
Policies vary by manufacturer. Call us at 262-567-1155 to get specific warranty details.

REPAIRS

• Restring Umbrellas: Not all umbrellas can be restrung, but we would be happy to take a look and see if we can help.
• Re-sling fabric furniture from manufacturers we carry at On the Deck.